Frequently asked questions by our customers regarding photo frames, canvas art, custom picture framing & much more. Find your answer now in FAQ section.
WHY IS CUSTOM FRAMING MORE EXPENSIVE?
There are cheaper options available such as off the shelf frames but our custom framing will provide you with more options for your Art.
Custom framing is considered an art in itself and can dramatically change and/or enhance the way the artwork is experienced by the viewer! The right mountboard and frame can make a piece of artwork come to life. When you select a custom mount and frame, everything is sized and cut specifically for your framing request.
• Why do pictures need framing?
To provide a measure of protection against the environment and to allow the work to be handled safely.
It also helps relate the work to the setting in which it is shown (your home).
• Glazing – when should I use acrylic?
Acrylic (clear plastic) tends to be used instead of glass for safety reasons. For example in a child’s bedroom or a school, or where the work is likely to be transported a lot. It does have disadvantages and it scratches easier than glass (we can use a special acrylic, trade name “Artshield”, which is very difficult to scratch and also slightly more expensive). We suggest wiping acrylic with a soft cloth to clean.
• Why has my picture rippled?
This is usually due to the environment becoming slightly damper, the paper absorbs the moisture and expands. It hits the rebate of the frame, can’t go any further and so cockles.
Cockling is a term used to describe paper that has “rippled”, gone “wavy” or puckled. You may have seen in a public place, a poster or photograph that when the light catches it, it looks bumpy. Cockling also occurs if the paper is thin or poor quality, this is a problem to do with the item to be framed not the framing itself.
So, what’s the answer? If the item is on thin paper, then it can be stuck down onto a board. However, although this is probably the most effective solution, because it is irreversible it should only be used with pictures that are replaceable. If the work has some value then consult a restorer. If the work is in a mount and cockled, then this is usually a result of the way the picture has been taped to the mount.
• My picture has slipped in the mount!
Either the picture has been knocked and the hinges attaching the work to the mount have torn (they are designed to tear rather than the picture), or (more likely) whoever has attached the picture to the mount has used ordinary self-adhesive tape, this dries out and can also damage the paper and the picture drops. Answer – get the picture reattached with acid-free gum strip.
• Should oil paintings have glass?
Not usually. But if there is a smoky environment then glass will protect the painting far better than its varnish. Also, if the paint is very thin and perhaps the artist has not varnished the work then glass is the answer. But, there should always be a spacer to keep the glass from touching the surface of the painting.
• What can I do to stop my picture fading?
The short answer is “keep it in the dark”. But this rather ruins the point of having the picture in the first place! Try to hang your artwork away from direct sunlight, even paintings hanging near windows will fade over time. It is the UV light which does the damage. We stock some conservation glass which cuts out most of the UV, though it does cost more. Some prints seem more susceptible to fading than others.
• I have a very heavy picture/mirror to hang.
There are many ways to hang a heavy piece of work, all of which will involve drilling and plugging the wall. We stock a number of different fittings to help, but there is no single answer. Please contact us for advice.
• I’m going to hang a picture in the bathroom.
Usually, just putting a slice of cork on the bottom two corners allowing air to circulate around the back of the picture will suffice and reduce condensation to the rear of the frame. However if you have very steamy baths or a kitchen (?!) then the glass may need to be fixed in using a silicon sealant to stop the condensation leaking around and soaking the picture/mount. We also supply as standard water resistant backing board.